Plain and simple, so there are no surprises for either of us. By booking an appointment, you agree to the policies below.

Booking & Payment

All appointments are booked through Setmore and paid in full at the time of booking. Your card is charged when you book, not at your appointment. This holds your time — my room runs on a small schedule, and your slot is reserved for you alone.

The Night Cap and model appointments are booked directly with me by phone or text, and are also paid in full when booked.

Cancellations & Rescheduling

Life happens, and everybody gets one. Here’s how it works:

  • 24 hours or more before your appointment: reschedule or cancel with no penalty. Prepaid amounts are refunded or applied to your new time, your choice.
  • Your first late cancellation (less than 24 hours’ notice): no fee. The full amount becomes a credit toward a rebooked appointment.
  • After that first one, less than 24 hours’ notice: 50% of the service price is kept as a late-cancellation fee. The remainder is refunded or credited.
  • No-show (no call, no text, just don’t come): the full amount is kept, first time or not. There’s a difference between cancelling late and not showing up at all — I turned other clients away for that time.
  • The Night Cap: because it’s a 2½-hour block, it needs 48 hours’ notice to cancel or reschedule. Inside 48 hours, the same rules apply: your first late cancellation is a full credit, after that 50% is kept, and a no-show keeps the full amount.

If I ever have to cancel on you, you choose: full refund or priority rebooking. No fees, ever, when the change is on me.

Running Late

There’s a 10-minute grace period. Past that, I may have to shorten your treatment so the next client isn’t kept waiting, or reschedule you — and a reschedule that late counts as a late cancellation. If you’re running behind, text me at (843) 564-7444. A text goes a long way.

Virtual Consultations

Virtual consults happen by video at your booked time. If you miss it without notice, it’s a no-show and the consult fee is kept. One reschedule with 24 hours’ notice is always free. A virtual consult is skincare guidance, not a medical diagnosis — see “Scope of Care” below.

Model Appointments

Model appointments are offered at 50% off in exchange for photos and video. By booking a model appointment you agree to:

  • Before-and-after photos and short video taken during your treatment, used on Dirty Derm’s website and social media.
  • Paying the model rate in full at booking. Model fees follow the same cancellation policy above.
  • Model spots are for the person approved. They can’t be transferred or given to someone else.

If you’re ever uncomfortable with a photo, tell me in the moment. I’m not here to post anything you’d hate. But if you know you don’t want to be photographed at all, a regular appointment is the right fit.

Health & Honesty — When I Have to Say Not Today

For your safety and my license, I will reschedule your treatment if:

  • You’re sick, feverish, or contagious. Please don’t come in sick — I’ll do the same for you, and there’s no fee to reschedule for illness with notice.
  • You have an active cold sore or open, broken, or sunburned skin in the treatment area.
  • You’ve had Botox, filler, or other injectables in the last 2 weeks (for facial treatments).
  • You’re currently taking isotretinoin (Accutane) or have in the last 6 months — some services are off the table, and we’ll talk about what’s safe.
  • You’ve used a strong retinoid or had another peel, laser, or microneedling treatment recently enough that your skin needs to recover first.

Please tell me about allergies, medications, and health conditions on your intake forms and keep me updated when they change. What you tell me is used to treat you safely — that’s it.

Minors

Clients under 18 need a parent or guardian’s signed consent before treatment. A parent or guardian must be present for a first appointment, and for clients under 16, stay on the premises during the treatment. Teen skin is a big part of what I do — young athletes are welcome here, with a parent in the loop.

Photos & Social Media

Photos are never posted without your permission. Clinical photos (for your treatment record) and marketing photos (for social media or my website) are two separate consents on your intake forms — you can say yes to one and no to the other. You can withdraw marketing consent at any time and I’ll take the photos down.

Gift Certificates

Dirty Derm gift certificates never expire. They’re transferable — give yours to someone else if you’d like. They aren’t redeemable for cash, and lost certificates can’t be replaced without proof of purchase, so take a photo of yours.

Scope of Care & Results

I’m a licensed esthetician, not a doctor. I don’t diagnose, treat, or cure medical conditions, and nothing I recommend replaces a dermatologist’s care. If I see something that needs a medical eye, I’ll tell you to get it looked at — that’s part of taking care of you.

Real talk on results: skin changes with consistent care over time, not one appointment. I won’t promise you a specific result, and I’d be suspicious of anyone who does. What I will promise is honest guidance, professional products, and a plan that fits your skin and your life.

Respect & Safety

I work alone, and I keep a professional room. Inappropriate behavior or requests end the session immediately, with the full amount kept, and you’ll be blocked from booking again. I also reserve the right to refuse service to anyone, for any lawful reason, including anyone who repeatedly no-shows or disregards these policies.

Privacy

Your information is used to book you, treat you safely, and run Dirty Derm — nothing else. I don’t sell your information, ever. Online booking and payments run through Setmore and Square; gift certificates run through Stripe. Photos follow the consent policy above.

Dirty Derm · Kayla Maloney, Licensed Esthetician · Inside Mackenzie Blair Salon, 3310 Hwy 17 S, North Myrtle Beach, SC 29582 · (843) 564-7444 · dirtyderm.setmore.com